INTRODUCTION

At SBL Couriers, we are committed to protecting the privacy and confidentiality of our website visitors, clients, and partners. This Privacy Policy outlines how we handle, store, and protect personal data collected through our website or during the provision of our services.

SBL Couriers operates across the UK, Germany, Brazil, and Pakistan, and adheres to strict privacy principles in every region we serve. Any information collected from you will only be used in accordance with this policy.

We may update this policy periodically, so please review this page occasionally to stay informed. This policy is effective as of May 2025.

 

WHY THIS POLICY EXISTS

This Privacy Policy exists to explain how we collect and use your personal information, and to demonstrate our compliance with:

  • UK Data Protection Law and the UK GDPR
  • The EU General Data Protection Regulation (GDPR) where applicable

It reflects our commitment to:

  • Comply with applicable privacy laws
  • Be transparent in how we process your data
  • Protect individual rights and data security
  • Prevent data misuse or breaches

WHAT WE COLLECT

In the course of using our website or services, we may collect the following types of information:

i) Website Visitors:

  • IP address and location
  • Browser type, device data, and OS
  • Referral source, length of visits, and page interactions
  • Data submitted via contact forms or newsletter sign-ups (e.g. name, email, job role)

ii) Clients and Partners:

  • Business contact information
  • Delivery and logistical preferences
  • Invoicing and payment details (when applicable)
  • Service interaction and feedback history

HOW WE USE THIS INFORMATION

The information collected is used to:

  • Deliver requested services (e.g. courier, warehousing, 4PL logistics)
  • Respond to inquiries and maintain client communication
  • Improve our website performance and user experience
  • Perform analytics and reporting (e.g. service usage, traffic trends)
  • Comply with legal or contractual obligations

COOKIES & TRACKING

We use Google Analytics cookies to monitor website traffic and optimize user experience. These cookies are anonymized and do not collect personal identifiers.

Cookies we use include:

  • _ga – tracks unique visitors
  • _ga_<container-id> – monitors session engagement

You may disable cookies through your browser settings without impacting access to our services.

DATA PROTECTION & SECURITY

SBL Couriers implements comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. These include:

  • Encrypted communications (SSL)
  • Access controls and secure authentication
  • Regular security audits and system updates
  • Use of GDPR-compliant hosting providers
  • No use of removable media for storing client data
  • Employee data handling training and confidentiality agreements

THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the content or privacy practices of other websites. We recommend you review the privacy policy of any third-party site you visit.

YOUR DATA, YOUR RIGHTS

SBL Couriers does not sell, lease, or disclose your personal information to third parties. You have the right to:

  • Request access to your data
  • Correct inaccurate or incomplete information
  • Request deletion of your data (where legally permissible)
  • Withdraw consent for processing (if applicable)

To exercise any of these rights or raise a concern, please contact us via the contact form on our website.

CONTACT US

If you have any questions about this policy or your personal data, please reach out via our Contact Page. We are committed to handling all concerns promptly and transparently.